Only call for an emergency. Do not call for information, minor illness or injury, for your pets, or when your power is out. Whenever a operator has to deal with non-emergency calls, it could cause a life-threatening delay in getting emergency assistance to someone who really needs it.
If you are unsure whether you need to call or not, it is best to call and let the emergency dispatcher determine if you need emergency help. Help me find at CHKD. Can I dial from a wireless phone without a wireless calling plan?
All wireless phones, even those that are not subscribed to or supported by a specific carrier, can call If disconnected, the center has no way to call back the caller. These uninitialized phones are often used to place malicious or fake calls to call centers.
These calls are a burden on the system because call centers are required to find out whether or not an emergency truly exists. Oftentimes, parents provide these uninitialized wireless phones as toys to young children, unaware that if the child dials , a live call will be connected with the local call center.
How can I prevent my child from accidentally dialing ? Teaching children when to call is just as important as teaching them how to place a call. A variety of resources are available to help parents and educators train children when and how to call For more information, visit for Kids. Parents should also be aware that wireless phones without a current calling plan through a wireless provider are still capable of connecting a call to a local center.
How do I place a "test" call to make sure works for me? Test calls confirm that your local service can receive your call and has the correct location information. Test calls can be scheduled by contacting your local call center via its non-emergency phone number. To contact the local center responsible for answering calls from your location, go here and click on the state in which you are located. How do I know my local has the correct address for my home or business? Most counties have a addressing coordinator who is responsible for updating information regarding address changes or resolving address issues.
The person responsible for operating the state system is listed there and they should know who you should talk to at the local government level. How can I get a copy of a call? To contact the local center responsible for answering calls from a particular location, go here and click on the state in which the call was placed.
How can I reach in a different state, county or city? With few exceptions, calls cannot be transferred to other towns, cities or states. The operator would prefer to talk to an adult in these instances. If the dispatcher makes contact and still feels there may be a problem the officer will continue to the location to verify there is no problem. How do I make a call? What information does the dispatcher need to send help? The following is the minimum information needed for a response: Location of your emergency exact address, intersection, or landmark Type of emergency Your name and callback phone number in case we need further information Why does the operator need me to stay on the line after I have called for help?
To ensure your safety and those involved In case a medical condition changes for the better or worse, so as to provide immediate assistance with instructions to help until medical crews arrive Also to provide current and accurate information to the responding units whether medical or law enforcement Why do you ask so many questions?
If you can't decide if your call is an emergency, consider it to be an emergency and dial When to Call Mass Emergency Notification.
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